Virtual Tech Support
When you don't need a tech in your living room, we can help right over the phone or by securely connecting to your computer.
Starting at only $75 per hour
What's included
- We can assist you right over the phone or by securely connecting to your computer with your permission.
- Whether something isn't working, running slow, or just doesn't make sense, we will walk you through it step by step or fix it remotely.
- We take our time, explain things clearly, and make sure you feel comfortable every step of the way.
- Many issues can be resolved quickly without waiting for an in-home visit, saving you time while still getting expert support.
- Sessions are billed by the hour, and we will let you know upfront if your issue is better handled with an in-home visit.
Frequently asked
How does virtual tech support work?
After scheduling, we will send you a simple link by email. Just click it and run the small program, no complicated setup. With your permission, we can securely connect to your computer and guide you over the phone while you follow along.
Do I need to be tech-savvy to use this service?
Not at all. We will walk you through everything step by step in plain language. If you can answer a phone call and click a link, you are all set.
Is it safe to let someone connect to my computer?
Yes. We only connect with your permission, and you can see everything we are doing the entire time. You are always in control and can end the session whenever you would like.
What kind of issues can be fixed remotely?
Many common problems can be handled without a visit, including slow computers, software issues, email problems, and more. If something requires in-home service, we will let you know right away.